At Zina Australia, we are committed to providing reliable and transparent shipping throughout Australia. Please review the information below regarding order processing and delivery timeframes.

1. Shipping Locations

We currently ship within Australia.

2. Processing Times

Please allow 1–3 business days (Monday to Friday) for us to process and prepare your order for shipment. Business days exclude weekends and public holidays.

All packages are provided with tracking information once dispatched.

3. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM AET (Australian Eastern Time).

Orders placed after this time will be processed on the next business day.

4. Shipping Rates

We offer free standard shipping Australia-wide on all orders.

Where available, express shipping options will be displayed at checkout.

5. Estimated Delivery Times

Once your order has been dispatched, estimated transit times are:

Australia:
5–8 business days

Total estimated delivery time is 6–11 business days, including processing.

Delivery timeframes are estimates and may vary due to carrier delays, regional service disruptions, or peak periods.

6. Order Tracking

After your order has been shipped, you will receive a confirmation email containing your tracking details.

7. Incorrect Address Information

Customers are responsible for ensuring that shipping details are accurate at checkout. If an order is returned due to incorrect or incomplete address information, additional shipping charges may apply.

8. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us at info@fashionzina.com as soon as possible. We will investigate the matter and provide an appropriate resolution.

9. Policy Updates

We may update this Shipping Policy from time to time to reflect operational or regulatory changes. The most recent version will always be available on this page.

Contact Information

Email: info@fashionzina.com

Customer Service hours:

Monday to Friday: 9am - 5pm (AET)
Saturday and Sunday: 11am - 4pm (AET)

Store name: Zina Australia

Company name: RM Retail Group

Company nr: 99536919

Company Address: Naaldwijkseweg 8 C 14, 2291 PA Wateringen, The Netherlands