Refund policy
At Zina Australia, we want you to feel confident in your purchase. This policy outlines your rights and our procedures in line with Australian Consumer Law.
30-Day Returns
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return due to change of mind, the item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
To initiate a return, please contact us at:
Please include your order number and reason for return. Items sent back without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part, including incorrect, defective, or damaged items. All items should be returned to our warehouse.
Damaged, Faulty or Incorrect Items
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you have received the wrong item. This allows us to review the issue promptly and provide an appropriate resolution.
Exchanges
If you would like to exchange an item, please contact us first. The fastest way to secure a different item is to return your original purchase (once approved) and place a new order.
Non-Returnable Items
We do not accept returns for:
- Gift cards
- Items marked as final sale
- Products that have been worn, washed, or altered
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be issued to your original payment method within 3-5 business days.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@fashionzina.com
Contact Information
Email: info@fashionzina.com
Customer Service hours:
Monday to Friday: 9am - 5pm (AET)
Saturday and Sunday: 11am - 4pm (AET)
Store name: Zina Australia
Company name: RM Retail Group
Company nr: 99536919
Company Address: Naaldwijkseweg 8 C 14, 2291 PA Wateringen, The Netherlands