Privacy policy

Last updated: July 30, 2026

Zina New York ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Zina New York is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details — name, address, billing address, shipping address, phone number, and email address.
  • Financial information — payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information — username, password, preferences and settings (if you create an account).
  • Transaction information — items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us — information you include in communications with us, for example when sending a customer support inquiry.
  • Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information — information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services — from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services — to perform our contract with you, process your payments, fulfill your orders, send notifications related to your account and purchases, process returns or other transactions, create, maintain and manage your account, arrange for shipping, and provide a customized shopping experience.
  • Marketing and Advertising — to send marketing communications (for example, by email) and to show you online advertisements for products or services on the Services or other websites, including based on your activity on the Services. You can opt out of marketing emails at any time by using the unsubscribe link in our emails.
  • Security and Fraud Prevention — to authenticate your account, provide a secure shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe.
  • Communicating with You — to provide customer support, be responsive to you, provide effective services, and maintain our business relationship with you.
  • Legal Reasons — to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements based on your online activity.
  • When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy and Shopify's privacy portal.

6. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

7. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 13 (or such other age as may be required by applicable law). If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know — request access to personal information that we hold about you.
  • Right to Delete — request that we delete personal information we maintain about you.
  • Right to Correct — request that we correct inaccurate personal information we maintain about you.
  • Right of Portability — receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out — direct us not to "sell" or "share" your personal information, or opt out of certain profiling activities referred to as "targeted advertising" under certain state laws.
  • Managing Communication Preferences — opt out of promotional emails at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. We may need to verify your identity before we can process your request, as permitted or required under applicable law. You have the right not to receive discriminatory treatment for exercising any of these rights.

Authorized Agents. Depending on where you live, you may be permitted to designate an authorized agent to submit requests on your behalf. We may require proof of your identity and the agent's authorization before fulfilling such a request.

10. Your U.S. Privacy Rights

Depending on your state of residence, you may have additional rights under state privacy laws, such as the California Consumer Privacy Act (as amended by the California Privacy Rights Act), and similar laws in states including but not limited to Colorado, Connecticut, Virginia, and Utah. These rights may include the ones described above, as well as:

  • The right to know the categories of personal information we have collected about you and the categories of sources from which it was collected.
  • The right to know the business or commercial purpose for collecting or disclosing your personal information.
  • The right to know the categories of third parties with whom we have disclosed your personal information.
  • The right to opt out of the "sale" or "sharing" of your personal information, and out of "targeted advertising," as those terms are defined under applicable state law.
  • The right to limit the use of "sensitive personal information," where applicable.

Where required by law, we will not discriminate against you for exercising any of these rights.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may also have the right to lodge a complaint with your state Attorney General's office or another applicable regulatory authority.

12. International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. Where required, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or other equivalent safeguards, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact Information

Email: info@fashionzina.com

Phone: +1 (631) 710-6329

Customer Service hours:

Monday to Friday: 9am - 5pm (ET)
Saturday and Sunday: 11am - 4pm (ET)

Store name: Zina New York

Warehouse Address: 805 Rockaway Ave Unit 7, Brooklyn, NY 11212, United States

Company name: RM Retail Group

Company nr: 99536919

Company Address: Naaldwijkseweg 8 C 14, 2291 PA Wateringen, The Netherlands